Last updated: 21 September 2026
Who is responsible for your information?
D&G Window Solutions operates as a sole proprietorship and is responsible for the personal information submitted through this website or sent to us directly. We are a Cape Town service-area business and do not operate a public walk-in showroom.
Information we collect
When you request a quotation or contact us, we may collect your name, email address, telephone number, project suburb or address, photographs, approximate measurements and the project information you choose to provide. Our website may also collect limited technical information such as browser, device, referral and website-usage data through security and analytics tools.
How we use it
- To assess and respond to enquiries and quotation requests.
- To communicate about site visits, projects, products, installation and guarantee queries.
- To prepare quotations, invoices and project records.
- To protect, operate and improve the website and enquiry process.
- To meet record-keeping and other legal obligations that apply to the work.
D&G Window Solutions does not sell personal information.
Service providers and external services
Information may be processed by service providers used for website hosting, email, enquiry storage, analytics, security and communications, only where reasonably necessary for those services. If you choose WhatsApp or follow an external social-media link, that service processes information under its own privacy terms.
Retention and security
We retain enquiry and project information only for as long as reasonably necessary for the purpose for which it was collected, project administration, guarantee support and applicable record-keeping obligations. We use reasonable technical and organisational measures to protect information, although no internet service can guarantee absolute security.
Your choices and requests
You may ask us to provide access to, correct or delete personal information we hold about you, subject to records we are required or permitted to retain. You may also object to certain processing or withdraw consent where processing depends on consent.
Email info@dgws.co.za with the subject “Privacy request”. We may need to confirm your identity before acting on a request.
Cookies and analytics
This website may use essential cookies for security and operation and analytics technology to understand website use. You can restrict or delete cookies through your browser settings, although some website functions may be affected.
Complaints
Please contact us first at info@dgws.co.za so that we can investigate. You may also contact or lodge a POPIA complaint with the Information Regulator of South Africa.